Frequently Asked Questions

Contract & Adoption

How does contracting with uwellnow work, and what's the adoption process?

You can adopt uwellnow in one of two ways: purchase or rental. Rentals are contracted in units of N years by default and incur a monthly fee, which can vary depending on the contract term. Cartridges must be purchased separately. The adoption process runs: Inquiry → Consultation → Site visit and installation assessment → Contract → Installation. Detailed contract terms, conditions, and costs are provided during the adoption consultation.

What benefits do I get for pre-registering?

Pre-registered customers receive priority device allocation and installation scheduling, an extended free warranty period, and complimentary initial cartridges. Specific benefits and terms are provided during the adoption consultation.

What kinds of spaces can it be installed in, and what facility requirements are needed?

The dispenser can be installed in a wide range of indoor spaces regardless of industry — fitness centers, wellness facilities, offices, lounges, cafes, hotels, and more. Installation requires a standard 220V power outlet and an environment with water supply and drainage; water can be connected directly to a line, or, where that isn't possible, via an external water container. Operating the device also requires an internet connection — if Wi-Fi isn't available on-site, separate network equipment will be provided. Specific installation requirements, such as whether plumbing work is needed, and final installation feasibility are confirmed during a site visit before the contract.

Can I adopt uwellnow at multiple locations at the same time?

Yes. You can adopt uwellnow across multiple locations at once — we'll confirm the number of devices needed per location and install them on a matching schedule. Once adopted, you can manage devices and operations across all locations from a single account.