Frequently Asked Questions

Operations & Management

How are cartridges managed, ordered, and replaced?

The admin app lets you check cartridge information — such as expiration dates and remaining amounts — in real time, and automatically sends a replacement alert when levels run low. You can order additional cartridges directly from the app by selecting the type and quantity, or use the auto-order service, which automatically orders and ships cartridges once levels fall below a set threshold. Replacement is also quick and easy with a one-touch design — scanning a new cartridge's QR code to register it automatically links its expiration date and other cartridge information.

What features are available in the admin app?

The admin app lets you manage everything from customers, orders, inventory, and sales to operations across multiple locations and devices in one place. You can check cartridge stock and expiration dates, order and auto-order status, and device error states by location, all at once — and operators sharing the same space can view and manage shared operational data together. Note that health information customers enter for personalized recommendations is never disclosed to space operators.

How is device hygiene managed, and what do staff need to do themselves?

No complex daily maintenance is required. The device automatically cleans itself internally at a set time each day and manages hygiene with periodic UV sterilization. UV sterilization is applied even to the nozzles and dispensing area, and each ingredient uses its own physically separate nozzle to minimize cross-contact between ingredients. As a result, you only need to handle basic upkeep like cartridge replacement — uwellnow visits once a month to personally inspect the device and its hygiene condition.