Frequently Asked Questions

Service & Support

If something goes wrong with the device, how does the service process work?

You can submit an inquiry directly through the app or contact our customer service line. uwellnow first checks the error remotely and addresses it that way; if it can't be resolved remotely, we'll visit on-site to inspect and service the device. uwellnow devices come with a 2-year free warranty after installation — detailed warranty coverage and terms are provided at the time of contract.

What's the process when a consumable or part needs to be replaced?

During monthly checkups, uwellnow inspects consumables like nozzles and key components, and replaces them directly after informing you if needed. Part replacements due to device defects within 2 years of installation are covered under the free warranty, while routine consumable replacement or replacement due to user error may incur additional costs.